ANA Crowne Plaza Hotel Kyoto, an IHG Hotel

The concierge were extremely helpful! We were allowed to cloak our luggage for the whole day, which allowed us to spend the morning and early afternoon at Nijo without having to worry about our luggage. We didn't know if we would make Nijo or not, so we hadn't booked our skinkansen back to Tokyo ahead of time. The concierge went above and beyond with organising our Yamato luggage forwarding, helping us make the best decision on where to forward it as it wasn't being sent to another hotel. Turns out there was actually a Yamato within walking distance of our stay and we had no idea Also the view over Nijo castle was amazing! Was really cool to be able to see the staff setting up before opening time, and view the night time illumination

Loved the breakfast. Loved the comfortable beds. Special thank you to the lady on the front counter who helped me with arranging a bus ticket from Kyoto station to Osaka international airport on Monday morning (27th March) when it was very busy. She went above and beyond in explaining everything to me. You have some exceptional staff - many thanks also to the gentleman who did the breakfast call-outs in a morning, he was very kind and considerate, as were all the staff.

Five minutes walk to the subway. There is free shuttle to JR station (fixed timetable). Room looked old but was clean and cozy; the water from shower heat up very fast and the pressure is enough. The staffs were fluent in English.

Location facing the castle was lovely, great local dining places.

The breakfast was a smorgasbord of wonderful Eastern and Western cuisine offerings.